You can read the minutes of the 7/9/2008 SRG meeting below, or download a Word doc at http://blog.gcls.org/login/minutes/srg/SRG Meeting Minutes - 2008-07-09.doc

(A link to a PDF of these directions is available on the Training page.)

Problem:

When trapping a hold, we receive this error message:

Background:

This error message displays when the customer requests that a hold be mailed to her/him but the item that fills the hold is not from a collection that can be mailed. For example, CDs belonging to Woodbury are holdable by customers at Mullica Hill, but they cannot be mailed to those customers. However, at this time there is no mechanism in place that stops the customer from requesting that the item be mailed to them. Note that this problem only occurs with item types that are shared by libraries that participate in MailLit and libraries that do not (CD, DVD, for example). As a result, when the hold is trapped the software generates a transit location that is invalid for the trapping library.