Click on the following links to view or download PDF files:

• Acquisitions (Symphony 3.2)
• MARC Order Loader (Symphony 3.2)
• Outreach Services (Symphony 3.2)

You can also access these guides from the "Files" page.

(A link to a PDF of these directions is available on the Training page.)

Problem:

When trapping a hold, we receive this error message:

Background:

This error message displays when the customer requests that a hold be mailed to her/him but the item that fills the hold is not from a collection that can be mailed. For example, CDs belonging to Woodbury are holdable by customers at Mullica Hill, but they cannot be mailed to those customers. However, at this time there is no mechanism in place that stops the customer from requesting that the item be mailed to them. Note that this problem only occurs with item types that are shared by libraries that participate in MailLit and libraries that do not (CD, DVD, for example). As a result, when the hold is trapped the software generates a transit location that is invalid for the trapping library.

(A link to a PDF of these directions is available on the Training page.)

SirsiDynix Symphony Searching Techniques

Exact Search

The Exact search option displays a single record of the search index you used. This option is best for specific number searches. If the exact ID is not in the database when searching a number index, a message displays that the information was not found. The Exact search option is best used on these search indexes:

• Item ID
• Title Control Number
• User ID

When you use the Exact Search option on other indexes it behaves differently. If the exact heading is found and there is only one matching catalog record, that record displays. If the exact heading is found and there is more than one matching catalog record, the hit list displays. If the exact heading is not found, a browse list of neighboring headings displays. The Exact search behaves this way when using these search indexes:

• Author
• General (Retrieves only from the subject index)
• Periodical Title (Retrieves only from the periodical index)
• Series
• Subject
• Title

A Screencast on Call Item Maintenance is now available on the Training page.